Live On Delivery Policy

Live on Delivery Policy:

Sanctuary Aquatics guarantees that all fish and coral delivered from an on-line sale with overnight delivery will be live upon delivery. If a fish or coral arrives dead, Sanctuary Aquatics will refund the cost of the fish or coral or, at the customer’s request, will ship a replacement free of additional charge if available.

To be eligible for this guarantee, the fish or coral must be in its unopened container
or bag and a picture of the dead fish or coral received by Sanctuary Aquatics within eight hours of delivery. The picture can be sent via text to Sanctuary Aquatics at [insert telephone number] or via email to

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