Domestic Shipping Rates and Estimates
All orders are processed within X to X business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We use a combination of weight based shipping and flat rate for the majority of our products.
For products in X,Y, and Z categories we calculate shipping and it will be displayed at checkout.
For products in A, B, and C We offer $X flat rate shipping within the contiguous United States.
We also offer free shipping when you hit thresholds for items in the categories D, E, and F.
All live products will be shipped 1-2 day shipping through XYZ.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.